Job Description, effective 1/18/2016
Front Office/Main Window – this position is a 29-hour a week position, including Thursday evenings and two (2) Saturdays a month.
Reports To: Office Manager
Works Closely With: Nurses, physicians, Clinical Manager
Summary: The Front Office/Main Window position is the first person most patients will see in the Clinic. This position is responsible for ensuring the smooth operation of the day to day front office affairs.
Primary Duties:
- Daily Preparation including opening the office for the day
- Check patients in, verify address and phone number, income and collect needed id’s for IBCCP or other services
- Keeps close watch on the waiting room to ensure patients are being seen
- Prepare charts as needed
- Secondary Duties:
- Confirms appointments
- Makes appointments
- Assists with other duties including records release, nurses’ pink sheets, messages on the voicemail
- Additional Skills:
- Good communication skills in Spanish and English, both oral and written
- Good understanding of the Clinic and its mission and role in the community
- Ability to be flexible within the scope of the position
- Detail oriented
